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HP HP2-H33 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP ServiceOne Services | - Support services and service offerings structure - Service lifecycle and value proposition |
| Topic 2: Competitive Positioning | - HP advantages in PPS services market - Differentiation vs competitors |
| Topic 3: Sales Process and Best Practices | - Solution selling methodology - Customer engagement strategies |
| Topic 4: HP PPS Portfolio Overview | - Key product categories and positioning - HP Personal Systems and Printing Systems overview |
| Topic 5: Selling HP Solutions | - Value-based selling approach - Customer needs analysis and solution mapping |
HP Selling HP PPS ServiceOne Services Sample Questions:
Question 1
Which statement is true?
A. More than 60% of customers rated the service provided by HP as excellent.
B. No manufacturer can support HP devices better than HP.
C. HP provides the exact same service experience in more than 80 countries worldwide.
D. HP earned several recognitions for quality of support experience and excellence in operations.
Question 2
HP Travel Risk Care Pack Service provides which benefit to the end-user?
A. Accidental Damage Protection
B. Availability in over 150 countries
C. 24 hour coverage, including holidays
D. An HP technician onsite next business day
Question 3
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through which specific service?
A. Printer Installation
B. Accidental Damage Protection
C. Asset Tagging
D. Defective Media Retention
Question 4
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
A. HP Custom Contractual Services
B. HP Deployment Services
C. HP Standard Contractual Services
D. HP Care Pack Services
Question 5
Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh, and Apple?
A. Better security services
B. Wider geographical coverage
C. Wider offering
D. Lower prices
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: B |
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