HP HP2-B120 : Selling HP EMEA cMPS

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HP HP2-B120 Exam Syllabus Topics:

HP Selling HP EMEA cMPS Sample Questions:

1. Which property ensures that HP toner provides the best possible print quality in an HP LaserJet printing device?

A) Varying particle sizes
B) Particles resistant to crushing
C) Resistance to build up of static
D) Smaller uniform particle size

2. When should HP Care Pack Services be used within a cMPS contract?

A) Always, when supporting HP commercial MFP
B) Decided by thepartnerand it is an option as part of the cMPS program
C) Mandatory for all HP devices supported under the cMPS program
D) Only when service level responses of less than 4 hours are required

3. Which HP solution can identify applicable settings on a device and then automatically configure the settings to conform to a policy on a regular basis?

A) HPWebJetadmin
B) HP ePrint Enterprise
C) HP PCL 5 Print Driver
D) HP Embedded Web Server

4. What is consultative selling?

A) A long-term relationship as a business advisor
B) Closing the sale and moving on to the next challenge
C) Providing supplies exclusively
D) Selling products to meet the immediate need

5. Which statement is true about HPs right to audit?

A) If the partner is requesting more than a 20% discount on HP original supplies. HP reserves the right to conduct an audit.
B) HP has no right to audit, but can ask the partner to share all contracts.
C) HP has the right to perform random audits.
D) HP will audit all customers with HP Channel Managed Print Services contracts once a year.

Solutions: