Salesforce AP-222 : Public Sector Solutions Accredited Professional

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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
B) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

2. A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce. What OmniStudio feature can be leveraged to meet this requirement?

A) OmniOut
B) DataRaptor
C) FlexCards
D) Integration Procedure

3. An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re- Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?

A) The new Action Plan Template has the same name as the previous template.
B) The Inspection Type must also be cloned to create a new version for users to select.
C) The new Action Plan Template has not been activated
D) The Inspection Type has not been updated with the new Action Plan Template.

4. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Omniscripts and embed the license fee logic using triggered flows
B) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
C) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
D) Application form using Omniscripts and embed the license fee logic using integration procedures

5. The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?

A) User → Individual ← Custom employee object
B) PersonAccount → Individual ← Employee.
C) PersonAccount → User → Employee
D) Contact → Individual ← Employee

Solutions: