Salesforce AP-203 : Communications Cloud Accredited Professional

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A) Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
B) Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C) Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
D) Accommodate the feature since otherwise business representative will not accept the iteration results.

2. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Subscription
B) Service Entitlement
C) Contract Line Item
D) Service Account

3. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
B) Coordinate migration readiness across regions and execute migration all at once to ensure consistency
C) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
D) Do not migrate legacy assets and leverage external objects within salesforce to access them

4. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) Use the CPQ multisite feature and group the service locations and create orders for each group
B) Split the order into multiple order and group order items based on the service location
C) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
D) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

5. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A) By automatically balancing order processing tasks across multiple orchestration items
B) By automatically queuing the fulfillment request to retry according to fallout analysis report.
C) By automatically queuing the fulfillment request to retry according to predefined retry policy.
D) By automatically balancing order processing tasks across multiple orchestration queues

Solutions: