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HP HP0-M22 : Implementing HP Service Manager Software

HP0-M22

Exam Code: HP0-M22

Exam Name: Implementing HP Service Manager Software

Updated: Jul 21, 2026

Q & A: 150 Questions and Answers

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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Architecture, Installation and Deployment25%- System architecture
  • 1. Port and firewall requirements
    • 2. Network topology
      - Installation and upgrade
      • 1. Database setup
        • 2. Server installation
          • 3. Client deployment
            Topic 2: HP Service Manager Processes and Modules8%- ITIL-aligned processes
            • 1. Release management
              • 2. Change management
                • 3. Service level management
                  • 4. Incident management
                    • 5. Problem management
                      - Tailoring and engine components
                      • 1. Notification engine
                        • 2. Security configuration
                          • 3. Approval engine
                            Topic 3: Configuration and Customization25%- Process configuration
                            • 1. Workflow design
                              • 2. Form layout
                                - Data management
                                • 1. Database schema
                                  • 2. Custom fields and dictionaries
                                    • 3. Global variables and lists
                                      Topic 4: Fundamental HP Service Manager Technologies and Methodologies8%- Integration methods
                                      • 1. Web Services
                                        • 2. LDAP
                                          • 3. Connect-It
                                            - Client types and features
                                            • 1. Windows client
                                              • 2. Web client
                                                - Server components and functions
                                                • 1. RDBMS server
                                                  • 2. Web server
                                                    • 3. Application server
                                                      Topic 5: Troubleshooting and Optimization10%- Performance tuning
                                                      - Error diagnosis
                                                      Topic 6: Administration, Maintenance and Reporting24%- System administration
                                                      • 1. User and role management
                                                        • 2. Backup and recovery
                                                          - Reporting and integration
                                                          • 1. Crystal Reports
                                                            • 2. Decision Center

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