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ISEB BH0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Introduction to IT Service Management | - Key Concepts & Terminology - Service Value & Customer Outcomes |
| ITIL Service Lifecycle | - Service Transition - Continual Service Improvement - Service Design - Service Operation - Service Strategy |
| Processes, Functions & Roles | - Roles in ITIL - Service Management Processes - Functions (e.g., Service Desk, Technical Mgmt) |
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