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ISEB The Foundation Examination - ITIL® Sample Questions:
1. What guidance does ITIL give on the frequency of production of service reporting?
A) Reporting intervals should be set by the service provider
B) Service reporting intervals must be defined and agreed with the customers
C) Reports should be produced weekly
D) Service reporting intervals must be the same for all services
2. What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
A) The change authorization board
B) The change implementer
C) The change manager
D) The change advisory board
3. Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
A) Service level management
B) Change management
C) Event management
D) Problem management
4. What should a service always deliver to customers?
A) Applications
B) Resources
C) Value
D) Infrastructure
5. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment
A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) 1, 2 and 4 only
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |


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