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Our real exam test (Unified Contact Center Enterprise Design (UCCED)) types introduce
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Cisco 642-241 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Integration | - Integration with Cisco Unified Communications Manager - Security design for contact center environments - CRM and third-party system integration concepts |
| Topic 2: Dial Plan and Call Routing Design | - Routing logic and call treatment design - Routing scripts and VXML/CVP integration concepts - Dial plan considerations for enterprise contact centers |
| Topic 3: System Sizing and Capacity Planning | - Scalability considerations for distributed deployments - High availability and redundancy design - Agent, call volume, and concurrency planning |
| Topic 4: Reporting and Monitoring | - Historical and real-time reporting concepts - System monitoring and troubleshooting considerations - Cisco Unified Intelligence Center (CUIC) reporting design |
| Topic 5: UCCE Architecture and Components | - Cisco Unified Contact Center Enterprise architecture overview - Call routing architecture and call flow design - Core components (ICM, CVP, PG, Finesse, CUCM integration) |
| Topic 6: Cisco Unified CVP (Customer Voice Portal) | - SIP and voice gateway integration - CVP deployment models (standalone, comprehensive) - Self-service call flows and IVR design |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
Question 1
The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)
A. progressive
B. preview
C. predictive
D. call-by-call
E. nailed-up
Question 2
In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?
A. Cisco ICM Logger
B. Cisco ICM Call Router
C. Cisco ICM Administration Client
D. Cisco ICM Peripheral Gateway
Question 3
Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?
A. Agent_Interval
B. Dialer_Interval
C. Call_Type_SG_Interval
D. Agent_Skill_Group_Interval
E. Router_Interval
Question 4
The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?
A. The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
B. The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.
C. The High value is used to size the priority queue for the QoS tagging at AF31.
D. The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.
Question 5
In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?
A. The PG private network may be shared with any other private connections-PGs or Call Routers/Loggers.
B. The PGs must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.
C. The PG may use the highly available WAN connection between the sites (visible network) for all traffic-visible and private.
D. Each side of the Peripheral Gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
Solutions:
| Question 1 Answer: D,E | Question 2 Answer: C | Question 3 Answer: E | Question 4 Answer: D | Question 5 Answer: A |
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