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Salesforce AP-214 : Marketing Cloud Advanced Cross Channel Accredited Professional

AP-214

Exam Code: AP-214

Exam Name: Marketing Cloud Advanced Cross Channel Accredited Professional

Updated: Aug 16, 2026

Q & A: 102 Questions and Answers

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Salesforce AP-214 Exam Syllabus Topics:

SectionWeightObjectives
Social Studio10%- Content management and moderation
- Social media publishing and engagement
- Social analytics and reporting
Einstein for Marketing Cloud23%- Einstein Copy Insights
- AI-powered personalization and prediction
- Send Time Optimization
- Einstein Engagement Scoring
- Einstein Engagement Frequency
Interaction Studio8%- Integration with other Marketing Cloud modules
- Personalization and decisioning capabilities
- Real-time interaction management
Mobile (SMS/Push)13%- Mobile Studio configuration and usage
- MobileConnect features and capabilities
- GroupConnect and WhatsApp integration
- MobilePush tools and functionalities
Ad Studio12%- Campaign management and optimization
- Integration with advertising platforms
- Audience targeting and segmentation
Triggers7%- Event-driven automation
- Data extension and trigger management
- SOAP and REST API triggers
Journey Orchestration25%- Comparison between Datorama and Google Analytics
- Activities and decision splits
- Entry sources and audience evaluation
- Reporting and performance analysis
- Journey design and best practices

Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional Sample Questions:

1. What is true about Einstein engagement frequency (EEF). Select 3

A) EEF uses only commercial send data not transactional
B) Used to determine correct no of mails to be send so that there are less unsubscribes due to email fatigue.
email fatigue.
C) The model uses data available only in your account
D) It uses last ISO days engagement data


2. Decision split using contact data not working, myorders DE with 1 to many relationship configured in attribute group. What questions you need to ask to troubleshoot. Select multiple

A) Is there any spelling mistake in your contact attributes.
B) Are there any eligible matching orders for that particular contact
C) Are u using attribute to attribute comparison.


3. How should an administrator update the "Do Not Track attribute" value after it has initially been set?

A) Respond to the email with the subject line 'Begin Tracking''
B) Overwrite a subscriber's DoNotTrack settings with an import
C) Use an API Call
D) Log a support case


4. What two Journey types enable an administrator to efficiently create and track opens and clicks?

A) Single Send
B) Transactional Send
C) Language Send
D) Country Send
E) Region Send


5. How often are the Einstein Engagement Scoring scores updated for Email?

A) Weekly
B) Daily
C) Monthly
D) Hourly


Solutions:

Question # 1
Answer: A,B,C
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: A,B
Question # 5
Answer: B

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