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WGU Principles-of-Management : Principles of Management at Western Governors University(IAC1)

Principles-of-Management

Exam Code: Principles-of-Management

Exam Name: Principles of Management at Western Governors University(IAC1)

Updated: Nov 08, 2026

Q & A: 50 Questions and Answers

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WGU Principles-of-Management Exam Syllabus Topics:

SectionObjectives
Operations and Quality Management- Quality Management
  • 1. Continuous improvement
  • 2. Quality control tools
  • 3. Customer satisfaction
  • 4. Total Quality Management
- Operations Management
  • 1. Resource management
  • 2. Process improvement
  • 3. Supply chain concepts
  • 4. Value chain management
Business Ethics and Corporate Responsibility- Corporate Responsibility
  • 1. Stakeholder management
  • 2. Corporate social responsibility
  • 3. Sustainability considerations
- Ethical Management
  • 1. Compliance programs
  • 2. Ethical decision making
  • 3. Business ethics
Human Resource Management- Workforce Management
  • 1. Training and development
  • 2. Employee retention
  • 3. Performance management
  • 4. Recruitment and selection
- Motivation and Behavior
  • 1. Workplace diversity
  • 2. Employee engagement
  • 3. Motivation theories
  • 4. Organizational behavior
Organizational Structure and Design- Organizational Models
  • 1. Functional structures
  • 2. Divisional structures
  • 3. Matrix organizations
  • 4. Network organizations
- Organizational Fundamentals
  • 1. Span of control
  • 2. Centralization and decentralization
  • 3. Organizational hierarchy
  • 4. Departmentalization
Leadership and Management- Leadership Concepts
  • 1. Managerial roles
  • 2. Leadership styles
  • 3. Leadership theories
  • 4. Decision-making processes
- Communication and Teamwork
  • 1. Organizational communication
  • 2. Team development
  • 3. Conflict management
  • 4. Collaboration techniques
Strategic Planning and Management- Strategic Vision, Mission, and Goals
  • 1. Organizational goals
  • 2. Mission statements
  • 3. Strategic vision
- Strategic Planning Process
  • 1. SWOT analysis
  • 2. Environmental analysis
  • 3. Strategy formulation
  • 4. Strategy implementation

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

Question #1
In which situation does religious preference inappropriately affect decision making? Choose 1 answer

A. A manager refuses to participate in an event that conflicts with the manager's personal religious beliefs.
B. An individual follows religious dietary restrictions while at work regardless of the religious beliefs of others.
C. A company allows two days off per year for religious celebrations to all employees regardless of religious affiliation.
D. A real estate agent uses her religious background as a basis for accepting bids on property that is for sale.


Question #2
The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation? Choose 1 answer

A. Education and communication
B. Facilitation and support
C. Participation and involvement
D. Negotiation and reward


Question #3
What is a core job dimension described in the Hackman and Oldham model of job design? Choose 1 answer

A. Networking
B. Quality
C. Compensation
D. Autonomy


Question #4
The director of human resources for a start-up company is reviewing staffing needs and has discovered a labor deficit. How can the director use strategic human resource planning in this situation? Choose 1 answer

A. Establish strategic goals for improvement of manufacturing performance
B. Reconcile employee supply and demand
C. Implement employee conflict resolution system
D. Plan to reduce turnover through nonfinancial rewards


Question #5
What is a common element of an effective diversity training program? Choose 1 answer

A. Analyzing feedback
B. Completing a skills inventory
C. Building awareness
D. Identifying informal networks


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: B
Question #3
Correct Answer: D
Question #4
Correct Answer: B
Question #5
Correct Answer: C

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