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Pegasystems PEGACPDC24V1 : Certified Pega Decisioning Consultant 24

PEGACPDC24V1

Exam Code: PEGACPDC24V1

Exam Name: Certified Pega Decisioning Consultant 24

Updated: Sep 10, 2026

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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
AI and Arbitration8%- Decisioning logic
  • 1. Action arbitration
    • 2. Action prioritization with AI
      • 3. Business levers for prioritization
        Contact Policy and Volume Constraints13%- Exposure control
        • 1. Outbound contact limits
          • 2. Avoid overexposure of actions
            Channels10%- Real-time engagement
            • 1. Create real-time container
              • 2. Real-time containers
                - Outbound & integrations
                • 1. Third-party action distribution
                  • 2. Send offer emails
                    Engagement Policies12%- Policy definition
                    • 1. Create engagement strategy
                      • 2. Define engagement policies
                        - Customer journeys
                        • 1. Manage customer journey rules
                          Next-Best-Action Concepts12%- Customer engagement principles
                          • 1. Always-on outbound concepts
                            • 2. One-to-one customer engagement
                              • 3. Optimize customer value in contact center
                                • 4. Customer engagement blueprint
                                  - Starting population & optimization
                                  • 1. Optimize next-best-action strategy
                                    • 2. Define starting population
                                      Decision Strategies25%- Strategy design
                                      • 1. Understand strategy flows
                                        • 2. Create decision strategies
                                          - Business rules
                                          • 1. Eligibility rules using risk segments
                                            • 2. Credit score-based strategies
                                              Business Agility in 1:1 Engagement10%- Change management
                                              • 1. Agility in engagement projects
                                                • 2. Change request lifecycle
                                                  - Operational updates
                                                  • 1. Launching new offers
                                                    • 2. Updating existing actions
                                                      Actions and Treatments12%- Action management
                                                      • 1. Define actions for outbound channels
                                                        • 2. Define and manage customer actions
                                                          - Offer presentation
                                                          • 1. Present single offer on web

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