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Microsoft MB2-866 : Microsoft Dynamics CRM 2011, Customization and Configuration

MB2-866

Exam Code: MB2-866

Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration

Updated: Sep 06, 2026

Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Customize Solutions and Deployment- Configure System Settings
  • 1. Configure organization settings
    • 2. Manage system customization settings
      - Manage Solutions
      • 1. Create and export solutions
        • 2. Import and manage solutions
          Configure Microsoft Dynamics CRM Functionality- Configure Business Rules and Processes
          • 1. Configure workflows
            • 2. Configure dialogs and business process flows
              - Configure Security
              • 1. Configure teams and business units
                • 2. Configure security roles
                  Customize Microsoft Dynamics CRM- Customize the User Interface
                  • 1. Customize navigation and site maps
                    • 2. Configure forms and views
                      - Configure Entities and Fields
                      • 1. Create and configure attributes
                        • 2. Create and modify entities
                          Manage Data and Reporting- Configure Reporting
                          • 1. Create and modify reports
                            • 2. Configure dashboards and charts
                              - Manage Data
                              • 1. Manage data quality and duplicate detection
                                • 2. Import and export data

                                  Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                  Question 1

                                  A company uses Microsoft Dynamics CRM 2011. You need to move a business unit in the Microsoft Dynamics CRM organizational hierarchy. What should you do?

                                  A. Change the business unit's parent business unit.
                                  B. Disable the business unit, change the business unit s organization team and then activate the business unit.
                                  C. Change the business unit s root business unit.
                                  D. Copy the business unit to the new position in the organizational hierarchy.


                                  Question 2

                                  You are creating a native many-to-many (N:N) relationship in Microsoft Dynamics CRM 2011. Which property must you specify for each entity in the relationship?

                                  A. Primary Entity
                                  B. Relationship Mapping
                                  C. Display Option
                                  D. Cascading Behavior


                                  Question 3

                                  In Microsoft Dynamics CRM 2011, you are modifying a custom entity that has the Queues, Auditing, Mail Merge and Document Management options enabled. Which option cannot be disabled?

                                  A. Mail Merge
                                  B. Auditing
                                  C. Document Management
                                  D. Queues


                                  Question 4

                                  When creating a solution using Microsoft Dynamics CRM 2011, which new solution component types can you add? (Choose all that apply.)

                                  A. client extensions
                                  B. connection roles
                                  C. entities
                                  D. service endpoints


                                  Question 5

                                  You create a custom entity in Microsoft Dynamics CRM Online 2011. In the entity definition, you select the Define as an activity entity check box. You save but do not publish the custom entity. You need to ensure that the custom entity does not display in Activity menus. What should you do?

                                  A. Delete and recreate the entity. In the entity definition, select the Define as an activity entity check box and clear the Display in Activity Menus check box.
                                  B. Edit the entity definition. In the entity definition, clear the Display in Activity Menus check box.
                                  C. Publish the entity, and then edit the entity definition. In the entity definition, select the Define as an activity entity check box.
                                  D. Publish the entity, and then edit the entity definition. In the entity definition, clear the Display in Activity Menus check box.
                                  E. Edit the entity definition. In the entity definition, clear the Define as an activity entity check box.


                                  Solutions:

                                  Question 1
                                  Answer: A
                                  Question 2
                                  Answer: C
                                  Question 3
                                  Answer: D
                                  Question 4
                                  Answer: B,C
                                  Question 5
                                  Answer: A

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