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HP HP5-B02D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Solution Mapping | - Use case-based selling approach - Matching printing solutions to business needs
|
| HP Printing & Imaging Product Knowledge | - Supplies and consumables
|
| HP Sales Positioning (Delta Selling) | - Competitive comparison concepts
|
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
Question 1
What is a risk of using counterfeit cartridges?
A. HP will bring legal action against customers who use counterfeit cartridges.
B. Counterfeit cartridges generally produce print documents with unacceptable quality.
C. Customers generally pay more for counterfeit cartridges.
D. Counterfeit products can damage a printer.
Question 2
Why is the term "Compatible Cartridge" confusing for customers?
A. It is a term for a Remanufactured cartridge
B. It is a term used for Refilled, Remanufactured and Clone cartridges.
C. It is a term for a 100% new cartridge
D. It is a term for a product with a low purchasing price.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B |
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