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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
1. What is the Channel Service Network?
A) a support website for authorized support personnel
B) a website that allows product warranty registration
C) a website where customers can locate customer self-repair (CSR) components
D) an internal HP website that provides service information
2. Which benefit does HP DriveGuard add to a notebook?
A) It protects the hard drive from moisture damage.
B) It detects sudden motion and temporarily stops the hard drive.
C) It enhances Windows Aero security performance.
D) It encrypts the hard drive data and password-protects it.
3. Which statement best describes the Trusted Platform Module (TPM)?
A) TPM is software for data encryption on HP PCs.
B) TPM is factory-configured hardware bound to a single system board.
C) TPM is network software downloadable from the HP website.
D) TPM is a field-installable upgrade option.
4. You need to disassemble an HP tablet PC that you are unfamiliar with. Which HP resource will provide you with video instruction?
A) Onsite Agent's Reference Set (OARS)
B) Maintenance and Service Guide
C) Service Media Library (SML)
D) Support Media subscription
5. Which operating system is supported by HP on HP desktop PCs?
A) Ubuntu Linux
B) Windows 2000
C) Windows Server 2008
D) WindowsVista
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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