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EMC E20-918 : IT-as-a-Service Expert Exam for Cloud Architects

E20-918

Exam Code: E20-918

Exam Name: IT-as-a-Service Expert Exam for Cloud Architects

Updated: Oct 18, 2026

Q & A: 98 Questions and Answers

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EMC E20-918 Exam Syllabus Topics:

SectionObjectives
Governance, Risk & Compliance- Security and compliance
  • 1. Regulatory compliance (GDPR, ISO)
    • 2. IAM and access control
      • 3. Encryption and data protection
        - Cloud governance frameworks
        • 1. Policy definition and enforcement
          • 2. Roles and responsibilities
            Cloud Architecture & Design- Cloud reference architecture
            • 1. Multi-cloud integration strategies
              • 2. Hybrid cloud design
                - Workload transformation
                • 1. Application modernization
                  • 2. Migration strategies
                    IT-as-a-Service (ITaaS) Concepts- ITaaS delivery models
                    • 1. PaaS concepts and usage
                      • 2. Service abstraction and consumption models
                        • 3. IaaS design and architecture
                          Service Management & Operations- Service lifecycle management
                          • 1. Provisioning and orchestration
                            • 2. Monitoring and automation

                              EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

                              Question #1
                              The CEO of a company states that the IT department has serious problems to solve:
                              -There have been several breaches of company confidential data over the years. -IT budgets are frequently over- or under-estimated -The IT organization might not meet regulatory compliance requirements for the several countries
                              in which they operate. -There is a lack of alignment of IT activities with the organization as a whole.
                              Which action should be taken by the board of directors and senior executives to most quickly and effectively resolve all of these issues and concerns?

                              A. Form a services governance committee
                              B. Place company confidential data into security zones
                              C. Implement IT governance within the organization
                              D. Perform a third-party audit of IT operations


                              Question #2
                              A software company recently entered into a cooperative development agreement with four global companies to develop control software for a manufacturing business. The software development team will use a development environment that includes ADA compilers and MySQL hosted by the manufacturer.
                              Which service delivery model should the manufacturing company use?

                              A. Software-as-a-Service
                              B. Platform-as-a-Service
                              C. Infrastructure-as-a-Service
                              D. Application-as-a-Service


                              Question #3
                              You have been hired by a large, global manufacturing company to conduct a consolidation assessment.
                              During the interview process, you determine which applications are most important to the business. Key performance metrics are also collected. You also find:
                              -Some applications see little or no use -SLAs for mission critical applications are 99.99% -Corporate email is considered proprietary and confidential information -Country specific regulations apply to certain applications
                              What should you use to determine proper application placement?

                              A. Workload analysis for right-sourcing
                              B. Cloud security alliance controls matrix
                              C. Cloud services assessment
                              D. Application level gap analysis


                              Question #4
                              An IT organization is currently 80% virtualized and the CIO is planning for the transition to ITaaS. The organization has already experienced significant savings due to virtualization. Senior executives are concerned that ITaaS requires additional software licenses and additional headcount, both at significant cost.
                              How can the CIO convince senior management of the savings potential with ITaaS?

                              A. Show how the service catalog and orchestration tools can be viewed in the context of "cost to serve" to provide immediate business value
                              B. Explain to senior management that there will not be any additional skill sets required for the ITaaS initiative
                              C. Propose that the CMDB and orchestration tool will decrease the cost of service management
                              D. Explain that the service catalog can be a mechanism for controlling cost by influencing LOB/consumer behavior through showback/chargeback


                              Question #5
                              A bank is building a private cloud. They plan to offer services to customers and administrative staff. Each group has access to different levels of sensitive data with different performance characteristics. In addition, the bank must comply with PCI regulations when handling certain types of data on a small number of services.
                              What should a cloud architect recommend to the bank during the cloud design phase?

                              A. Implement multi-tenancy trust zones through the service catalog for customers and staff.
                              Implement IT security mechanisms to protect regulated data.
                              Create resource pools to support the performance characteristics.
                              B. Implement multi-tenancy trust zones through the service catalog for regulated data. Implement
                              RBAC through the service catalog to protect customer and staff data.
                              Create resource pools to support the performance characteristics.
                              C. Implement multi-tenancy trust zones through the service catalog for customers and staff.
                              Implement RBAC through the service catalog to protect regulated data.
                              Create resource pools to support the performance characteristics.
                              D. Implement multi-tenancy trust zones through the service catalog for customers and staff.
                              Implement service orchestration to support the performance requirements.
                              Create resource pools to restrict access to regulated data.


                              Solutions:

                              Question #1
                              Correct Answer: C
                              Question #2
                              Correct Answer: B
                              Question #3
                              Correct Answer: A
                              Question #4
                              Correct Answer: D
                              Question #5
                              Correct Answer: A

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