IBM C1000-026 : IBM Security QRadar SIEM V7.3.2 Fundamental Administration

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How to book the IBM Certified Associate Administrator - IBM QRadar

To apply for the IBM Certified Associate Administrator - IBM QRadar, You have to follow these steps:

• Step 1: Go to the EC 312-38 Official Site
• Step 2: Read the instruction Carefully
• Step 3: Follow the given steps
• Step 4: Apply for the EC 312-38 Exam

Reference: https://www.ibm.com/training/certification/C0003602

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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Having committed responses times
• Obtaining additional information for debugging
• All communication with your End User
• Identify known errors and provide resolution to End User
• Managing cases from the first call through to resolution
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Include the Technical Support as specified in the applicable
• Tracking customer incidents / cases
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• confirming next steps in problem investigations
• Providing regular status updates
• Providing regular status updates,
• Have and maintain a system
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Setting realistic expectations
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• As feasible providing solutions, workarounds or fixes for errors / problems
• Logging all calls
• Implement solution, workaround or fix, as provided by IBM.
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Managing End User satisfaction issues
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Assigning severity
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.

IBM QRadar SIEM Fundamental Administration Exam Certification Details: