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Microsoft AZ-720 : Troubleshooting Microsoft Azure Connectivity

AZ-720

Exam Code: AZ-720

Exam Name: Troubleshooting Microsoft Azure Connectivity

Updated: Sep 08, 2026

Q & A: 121 Questions and Answers

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About Microsoft AZ-720 Exam

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Languages: English

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: troubleshoot business continuity issues; troubleshoot hybrid and cloud connectivity issues; troubleshoot Platform as a Service issues; troubleshoot authentication and access control issues; troubleshoot networks; and troubleshoot VM connectivity issues.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/az-720

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Exam AZ-720: Troubleshooting Microsoft Azure Connectivity

Candidates for this exam should have experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits. They must be able to use available tools to diagnose issues related to business continuity, hybrid environments, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), access control, networking, and virtual machines connectivity.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft Certified: Azure Support Engineer for Connectivity Specialty

Download exam skills outline

Microsoft AZ-720 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Authentication and Access Control Issues15-20%- Troubleshoot authorization issues
  • 1. Permission and access problems
  • 2. RBAC issues
- Troubleshoot Microsoft Entra authentication
  • 1. Password reset issues
  • 2. Authentication failures
  • 3. Multi-factor authentication issues
- Troubleshoot hybrid authentication
  • 1. Microsoft Entra Connect issues
  • 2. Federation issues
Topic 2: Troubleshoot Networks25-30%- Troubleshoot Azure Firewall issues
  • 1. Traffic filtering issues
  • 2. Firewall rule configuration
- Troubleshoot Azure network security issues
  • 1. Traffic inspection
  • 2. Network security analysis
- Troubleshoot network security groups
  • 1. NSG rule validation
  • 2. Flow log analysis
- Troubleshoot load-balancing issues
  • 1. Application Gateway
  • 2. Azure Load Balancer
- Troubleshoot routing and traffic control
  • 1. Route tables
  • 2. User-defined routes
  • 3. Traffic Manager issues
- Troubleshoot latency issues
  • 1. Network latency diagnostics
  • 2. Performance bottleneck analysis
Topic 3: Troubleshoot Hybrid and Cloud Connectivity Issues20-25%- Troubleshoot virtual network connectivity
  • 1. VNet peering connectivity issues
  • 2. Global VNet peering issues
  • 3. Hub-and-spoke VNet issues
  • 4. VPN gateway transit issues
- Troubleshoot name resolution issues
  • 1. Azure-provided name resolution
  • 2. Public DNS record issues
  • 3. DNS audit log analysis
  • 4. Domain delegation issues
  • 5. Custom DNS server issues
  • 6. Azure Private DNS issues
- Troubleshoot Azure ExpressRoute connectivity
  • 1. Latency troubleshooting
  • 2. ExpressRoute circuit reset
  • 3. Route filtering issues
  • 4. Route validation and configuration
  • 5. Peering configuration validation
- Troubleshoot point-to-site VPN connectivity
  • 1. Microsoft Entra ID authentication issues
  • 2. RADIUS authentication issues
  • 3. OpenVPN client issues
  • 4. Certificate-based VPN issues
  • 5. macOS VPN client issues
  • 6. Windows VPN client issues
Topic 4: Troubleshoot Business Continuity Issues5-10%- Troubleshoot recovery issues
  • 1. Troubleshoot Azure Site Recovery issues
  • 2. Troubleshoot file recovery from Azure VM backups
  • 3. Troubleshoot hybrid recovery scenarios
  • 4. Troubleshoot restore issues
- Troubleshoot backup issues
  • 1. Troubleshoot Azure Backup Server issues
  • 2. Troubleshoot scheduled backups
  • 3. Review and interpret backup logs
  • 4. Troubleshoot Azure VM backup issues
  • 5. Troubleshoot Azure Backup agent issues
Topic 5: Troubleshoot VM Connectivity Issues5-10%- Troubleshoot Just-In-Time VM access
  • 1. JIT configuration issues
- Troubleshoot Azure Bastion
  • 1. Bastion connectivity issues
Topic 6: Troubleshoot Platform as a Service (PaaS) Issues5-10%- Troubleshoot PaaS integration issues
  • 1. Azure Private Link issues
  • 2. Service Endpoint issues
  • 3. Private Endpoint issues
- Troubleshoot PaaS services
  • 1. Azure App Service issues
  • 2. Azure Storage issues
  • 3. Azure SQL connectivity issues

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