Apple 9L0-415 : OS X Support Essentials 10.9

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Apple OS X Support Essentials 10.9 Sample Questions:

1. Why might a previously backed-up item no longer be available in Time Machine?

A) The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.
B) A previously backed-up item won't be available if your backup volume filled up and Time Machine had to start deleting older items to make room for newer items.
C) Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
D) To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.

2. What are the primary user session stages in OS X? What are the visual and audible cues of these items?

A) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
B) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
C) During user logout, the user's loginwindow process doesthe following: requests that all user applications quit;automatically quits any user background processes; runs any logout scripts; records the logout to the main system.log file; resets device permissions and preferences to their defaults; and quits the user's loginwindow and launched processes.
D) Each primary stage of the user session can be indicated by the following: the loginwindow process displays the login screen; the userlaunchedprocess loads applications like the Finder after user authentication; and the user environment is active any time the user is logged into the system.

3. After initial OS X setup, iCloud settings can be managed from iCloud or Internet Accounts preferences.

A) What key features do you gain by setting up iCloud?
B) Which OS X application is responsible for the creation and management of disk images?
C) Aside from initial OS X configuration, where can you manage iCloud settings?
D) What's the easiest method in OS X to configure VPN settings?

4. Which of these is a recovery key storage location that FileVault 2 offers when you enable it?

A) The OS X Recovery partition
B) An Apple server
C) The System Keychain
D) Your iCloud account

5. Standard is the default account type; administrative users can make changes to the system; a guest user doesn't require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.

A) What are the five types of user accounts in OS X? How are they different?
B) What does OS X use bundles or packages for?
C) What are some of the common file flags used by OS X?
D) What are the advantages of code signing?

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