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Nortel 920-447 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 25% | - System Backup & Recovery - Fault Diagnosis & Log Analysis - Performance Optimization |
| Topic 2: Installation & Configuration | 25% | - Network Integration & Protocols - Routing Strategies & Call Flow Setup - Server & Software Installation |
| Topic 3: Operation & Administration | 25% | - Daily System Management - Agent Groups & Skills Management - Reporting & Performance Monitoring |
| Topic 4: Contact Center Architecture & Components | 25% | - Symposium Call Center Server Overview - Agent & Supervisor Interfaces - Contact Center Manager (CCM) Components |
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