Cisco 820-605日本語 : Cisco Customer Success Manager (820-605日本語版)

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What is the duration, language, and format of Cisco 820-605: Cisco Customer Success Manager Exam

• Language - English
• Format: Multiple choices, multiple answers
• Length of Examination: 90 minutes
• Passing Score 80%
• Number of Questions: 45 - 55

Topics of Cisco 820-605: Cisco Customer Success Manager Exam

candidates must know the exam topics before they start preparation. Because it will help them in hitting the core. Our 820-605 exam dumps will include the following topics:

• Describe the tools that the Customer Success Manager uses to ensure the customer experience

• Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Outline

• Describe the role of the Customer Success Manager

• Describe the lifecycle approach to customer experience

Transition to Subscription Econo

• Customer and Industry Trends
• Impact of Customer Success on Business Practices
• Defining Customer Success and the CSM Role

Engaging the Customer for Succe

Engaging the Customer for Success Addressing Barriers

Customer Success Management Activiti

• Expand and Renewals
• Success Plan Elements
• Customer Success Management Activities

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/digital-transformation-specialist/customer-success/manager.html#~overview

Cisco 820-605日本語 Exam Syllabus Topics:

Cisco Customer Success Manager (820-605日本語版) Sample Questions:

Question #1
顧客の成功を文書化する最も良い理由は何ですか？

A. 販売チームに拡大の機会を提供する
B. プロジェクト管理の役割と責任を文書化する
C. お客様が購入したソリューションによって達成される価値を認識させるため
D. 会社のビジネスの成功を測定するKPIを確立する

Question #2
エンドユーザーの採用の障壁を説明しているステートメントはどれですか？

A. CIOは、新しいコラボレーションソリューションを展開する前に、すべての部門長のトレーニングを実施することを求めています。
B. 予算は、ビジネスの新しいブランチ向けのソリューションを実装するには不十分です。
C. ソリューションを使用するために、新たに買収された会社からの追加のスタッフに対するライセンスが不十分です。
D. スタッフは自分の習慣を変えることを拒否し、非準拠のソーシャルメディアアプリケーションを使用してビジネスコミュニケーションを実施し続けます。

Question #3
顧客の更新は、今後6か月以内に行われます。過去12か月間の顧客の使用状況を示す分析データがCustomer Success Managerに提供されました。更新の前に導入について話し合うために顧客とのミーティングの前に重要な追加情報は次のうちどれですか。 （2つ選択してください。）

A. サポートチケットレポートと診断情報
B. 顧客の年次報告書および四半期ごとのビジネスレビュー
C. 詳細な契約在庫
D. 販売アカウント計画
E. 解釈された分析データを検証するための質問

Question #4
遅行指標とは何ですか?

A. 新製品の開発
B. ネットプロモータースコアの増加
C. 製品の採用
D. トレーニングされたユーザーの数の増加

Question #5
四半期ごとの成功レビューとは何ですか?

A. 顧客の現在のアーキテクチャの状態に焦点を当てたギャップ分析
B. お客様の今後の目標に焦点を当てた新しい成功計画
C. 実装計画と導入の障壁を概説する技術分析
D. 成功計画で合意された主要な取り組みの概要を説明する会話

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