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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - QoS planning and bandwidth requirements - LAN/WAN design and considerations - Security, survivability, and redundancy |
| Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Hardware and software component selection - Licensing requirements and calculation - Complete bill of materials preparation |
| Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Contact Center Select architecture - Customer engagement design principles |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
| Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Mobility and remote worker solutions - Voicemail and unified messaging design - Conferencing and collaboration applications |
| Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
| Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features |
Avaya Midsize Solution Design Sample Questions:
Question #1
Powered by Avaya R3.x supports several different Hypervisors.
Which two applications support the KVM Hypervisor? (Choose two.)
A. ACCS
B. AWFOS
C. ASBCE
D. IP Office
Question #2
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
A. WiFi provides voice and data access for users.
B. DECT Is voice only and the chance of hacking Is minimal,
C. DECT supports longer distances than Wi-Fi.
D. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
Question #3
For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?
A. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
B. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
C. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
D. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
Question #4
In an IP Office environment, which two can be run on the Vantage device? (Choose two.)
A. Avaya Equinox Attendant
B. Vantage Connect Client
C. Avaya IX Workplace Client
D. IP Office Web Client
Question #5
Refer to the Scenario: IT-FAC.
IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?
A. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
B. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
C. Add a second Portwell SBCE to provide High Availability (HA).
D. Add an E1 or T1 line with a combo card.
Solutions:
| Question #1 Answer: B,D | Question #2 Answer: B | Question #3 Answer: D | Question #4 Answer: A,C | Question #5 Answer: D |
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