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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Workforce Engagement Overview | - Core concepts of Workforce Engagement (WEM) solutions
|
| Workforce Optimization and Analytics | - Workforce scheduling and forecasting concepts
|
| Administration and Support | - Troubleshooting and support
|
| Recording and Quality Management | - Call recording configuration and management
|
Avaya Workforce Engagement Support Certified Sample Questions:
Question #1
You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?
A. Data Integrity Report
B. Recorder Status Summary
C. Employee Archive Report.
D. Capture Status
Question #2
In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?
A. Configuration Checker
B. Integration Service Status
C. Recorder Status Summary
D. Capture Status
Question #3
A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?
A. ACRA
B. Avaya
C. AWFO
D. Enable Named Employees Unit of Measure
E. Back Office - Item Tracking
Question #4
A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?
A. In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
B. Two step upgrade process, to V15.1 first, then to R20.x
C. Side-by side upgrade to R20.x in Windows 2016
D. Side-by side or hardware reuse migration to R20.x
Question #5
Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?
A. The SR validator attempts to fix any issues it finds
B. All server validation information is maintained on a separate logging server
C. The SR validator compares the current installation and configuration to the requeriment file for that server
D. The server group and server type are automatically detected by the SR Validator
Solutions:
| Question #1 Answer: C | Question #2 Answer: D | Question #3 Answer: D | Question #4 Answer: B | Question #5 Answer: C |
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