Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam

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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)

A) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.
B) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.
C) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
D) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
E) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.

2. A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A) The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
B) An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
C) An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
D) Monitor may not be configured to display agents who are on break.
E) Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.

3. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the LDAP service on the primary and secondary dialers.
B) Stop and start the dialer processes on the primary and secondary dialers.
C) Stop and start the LDAP service on the primary dialer only.
D) Stop and start the mid-tier processes on the primary dialer only.

4. A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?

A) Enhanced Digital Tone Generator (EDTG)
B) Enhanced DTMF Receiver Card (EDRC.
C) Enhanced Call Progress Analyzer (ECPA)
D) Digital Dialer Card (DDC.

5. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
B) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
C) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
D) Check the account log to seeifthe user remembered to run the record selection for the linked job.
E) Check the account log to see if a supervisor stopped the original job manually.

Solutions: