Avaya 3302 : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)

A) Database Name
B) Version Number
C) Database Login ID
D) Web Service Username
E) Call RecorderWeb Service URL

2. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A) Site, Virtual Site,Virtual Group
B) Site, Department,Team
C) Site, Department, Team, Virtual Site, Virtual Group
D) Site, Location, Department, Team

3. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
B) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
C) Verify that the user has permission to accessACCCM.
D) Verify that the ACCCM applicationis set to use Windows authentication in IIS.

4. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the Windows 2008R2Enterprise Product Key
B) the TP address of the ACCCM server
C) the server type and model number
D) the MAC address of the ACCCM server

5. The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?

A) sroot
B) admin
C) avaya
D) craft

Solutions: