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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Common B2C Service Features | 15% | - General Platform Functionality
|
| Reports and Analytics | 15% | - Knowledge Reports
|
| B2C Service Knowledge Foundation | 35% | - Knowledge Base Configuration
|
| Knowledge Advanced | 35% | - Integration and Customization
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
Question 1
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
A. Ctrl + T
B. Ctrl + N
C. Ctrl + A
D. Ctrl + O
Question 2
Which two statements are true about Knowledge Advanced views? (Choose two.)
A. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
B. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
C. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
D. Views do not depend on the number and purpose of the interface that your organization uses.
E. View cannot be renamed or deleted but only modified.
Question 3
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
A. ANS_NEW_INC_DURATION set to 60 days.
B. EU_FA_NEW_WIN_TYPES set to 60 days.
C. ANS_NOTIF _DURATION set to 60 days.
D. ADP_NUM_REL_ANS set to 60 days.
E. ANS_UPD_INC_DURATION set to 60 days.
Question 4
What should you do to ensure two published answers are always returned for a specific search word?
A. Create multiple search words associated within a single priority word group.
B. List the search word under Answers Keywords.
C. List the search word under both Answers Keywords and Stopwords.
D. Create multiple Priority words that share the same name.
E. List the search word under Stop words.
Question 5
You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?
A. Include the search terms in Answers Keywords
B. Add all related search terms to an aliases.txt.file.
C. Include search terms in Stop Words
D. Include the search terms in both Answer Keyword and Stop Word.
E. Include search term in Search priority word.
Solutions:
| Question 1 Answer: D | Question 2 Answer: B,C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |
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