IBM 00M-245 : IBM Tivoli Automation Sales Mastery Test v4

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IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. From the IDC study at 2009, what are the benefits of implementing a consolidated operations solution in the organization?

A) Reduce labor cost by 60%
B) Improve customer satisfaction by 20%
C) Reduce Expenses by 70%
D) Both B & D
E) Speed up the service delivery by 37%

2. Which one of the following provides a turn-key monitoring solution for Microsoft Applications and the Microsoft Application infrastructure environments upon which they depend?

A) IBM Tivoli Monitoring for Microsoft Applications
B) IBM Tivoli Monitoring
C) IBM Tivoli Composite Application Manager for Applications
D) IBM Tivoli Composite Application Manager for Application Diagnostics

3. What are some typical KPIs (Key Performance Indicators) that a business might want to track in a Business Service Management application?

A) Annual Billable utilization/Profit per project/Average lengths of assignments
B) Some commonly used KPIs include: Are orders being processed, User Transaction Rate, How many Service Desk Tickets are currently open, What is my shipping backlog, How much revenue are my ATM's generating, What is the wait queue on my call center help desk?
C) Both A & C
D) Transaction time/Mean Time to Repair/Return of Assets

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