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IBM 000-030 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Catalog Configuration | 20% | - Request fulfillment setup - Catalog item definition - Approval processes |
| Service Desk Configuration | 30% | - Ticket creation and templates - Workflow design and status management - Priority matrix and SLA rules - Auto-classification and routing |
| Maintenance and Troubleshooting | 10% | - Backup and recovery procedures - Performance tuning - Log analysis and error resolution |
| System Setup and Configuration | 25% | - Database configuration - Installation and deployment - Server environment setup - Security and access control |
| Integration and Customization | 15% | - Integration with Tivoli products - Customization of user interfaces - Data import/export and migration |
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