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IBM 000-028 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Blueprint | - IBM service management model - Maturity model for infrastructure management |
| IBM Tivoli Product Portfolio | - IBM Tivoli Monitoring components (TEMS, TEPS, agents) - IBM Tivoli Enterprise Console and integrations |
| IBM Tivoli Availability and Performance Management Overview | - IBM Tivoli service management architecture - Integration with ITIL processes |
| Availability Management | - Service availability concepts - Fault detection and recovery - Monitoring and event management |
| Capacity and Performance Management | - Performance monitoring metrics - Workload and resource optimization - Capacity planning and forecasting |
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