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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Migration and Change Management | 5% | - Adoption and enablement
|
| Topic 2: Workflows and Integrations | 12% | - Integrations and apps
|
| Topic 3: Channel Strategy | 25% | - Channel architecture design
|
| Topic 4: Discovery | 20% | - Stakeholder analysis
|
| Topic 5: Governance and Administration | 20% | - Governance framework
|
| Topic 6: Security | 18% | - Slack security and compliance
|
Salesforce Certified Slack Consultant Sample Questions:
1. Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?
A) Communications lead
B) Product owner
C) Slack admin
D) Executive sponsor
2. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?
A) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
B) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
C) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
D) Create a Sales and Marketing workspace for employees to collaborate on projects together.
3. After a grid migration, what is one data point that remains at the workspace level?
A) Custom profile fields
B) User groups
C) Files
D) Custom emojis
4. You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?
A) Approval is never required to work with people from other companies in Slack Connect channels.
B) Slack Connect channels require approvals only if Slack Apps require approvals.
C) Approval is always required to work with people from other companies in Slack Connect channels.
D) Approval is sometimes required to work with people from other companies in Slack Connect channels.
5. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?
A) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
B) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
C) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |
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