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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 3: Process Improvement and Problem Solving | - Plan-Do-Study-Act (PDSA) cycle - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Statistical Process Control (SPC) - Six Sigma methodology |
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures - Qualitative forecasting methods |
| Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria |
| Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Aggregate planning - Material Requirements Planning (MRP) - Master Production Schedule (MPS) - Just-in-Time (JIT) and Kanban systems |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Competency 4: Supply Chain Management | - Supply chain design and strategy - Sourcing and procurement - Inventory management - Logistics and distribution |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers
A. Require workers to use free time to do quality control charting
B. Ensure that workers receive multifunctional training
C. Separate the cultures in the organization so there will be no conflicts
D. Develop an incentive system to reward workers for their efforts
Question 2
Which function does marketing play in a just-in-time (JIT) organization?
A. JIT marketing focuses on producer-driven quality.
B. JIT marketing synchronizes product demand with assembly.
C. JIT marketing focuses on customer-driven quality.
D. JIT marketing simplifies inventory flow.
Question 3
What is a major factor in the decision to locate a business near its primary market territory?
A. Proximity to a community center
B. Proximity to parks
C. Proximity to customers
D. Proximity to labor
Question 4
Which two statements are true about effective capacity?
Choose 2 answers
A. An effective capacity is a permanent measure used to achieve design capacity.
B. An effective capacity is a temporary measure used to achieve design capacity.
C. An effective capacity maintains a minimum output rate under normal conditions.
D. An effective capacity is lower than design capacity.
Question 5
Which two types of operations include repetitive processes?
Choose 2 answers
A. Line process
B. Continuous process
C. Project process
D. Batch process
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: A,D | Question 5 Answer: A,B |
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