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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Topic 2: Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| Topic 3: Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Topic 4: Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Topic 5: HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. How do HP Services help customers save money and simplify processes? (Select two.)
A) They cover 80% of out-of-warranty repairs.
B) They enable customers to concentrate on core business activities.
C) They limit unexpected costs.
D) They cover in-warranty devices from non-HP brands.
E) They provide free delivery.
2. Which statement is true about customer challenges relating to productivity?
A) People who work remotely are half as productive as people who work in an office.
B) Business leaders define productivity as their IT department's number one priority.
C) 90% of business leaders define distractions as IT's #1 challenge.
D) IT spends most of its time reacting to data breaches.
3. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?
A) Defective Media Retention
B) Offsite Repair
C) HP Services offerings within the Deploy stage
D) HP base warranty
4. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?
A) Priority Services and Configuration Services
B) Next Business Day Onsite
C) Data Migration Services
D) Configuration and Installation Services
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A |
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