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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Skills Transformation | - Modern Sales Methodologies
|
| Personal Systems Services | - Workforce Device Services
|
| Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Configuration Services | - Service Bundle Recommendations
|
| Consultative Selling | - Discovery and Qualification
|
| Advanced Sales Skills | - Customer Pain Point Identification
|
| Deployment Services | - Implementation Planning
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Question 1
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
A. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
B. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
C. End users cannot snooze the alerts.
D. Only non-hybrid employees can receive end user alerts directly on their device.
E. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
Question 2
Name a capability available within HP Essential Support.
A. Remote problem diagnosis and troubleshooting to resolve most issues
B. Online status tracking during repair of product while at the repair center
C. Ability to order replacement parts from HP for defective third-party components
D. Guaranteed 24 x 7 support and next-day turnaround
Question 3
Where can you find additional information about HP Services?
A. HP AssetHub
B. HP Workforce Central
C. HP Partner Portal
D. HP Workpath
Solutions:
| Question 1 Answer: A,B,E | Question 2 Answer: A | Question 3 Answer: C |
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