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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Product and Pricing | 8%–12% | - Pricing configuration - Price lists and discount determination - Product master data |
| User Management | 8%–12% | - Organizational structure - Role and access management - Business user setup |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Custom report creation - Data sources and key figures |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Integration | 8%–12% | - Web services and APIs - Middleware and communication arrangements - Integration with SAP ERP / CRM |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Sales order integration - Quote creation and processing |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Your customer wants to set up pricing in SAP Hybris Cloud for Customer. What must you do to perform internal pricing? (2 correct answers)
A) Maintain price lists and discount lists
B) Maintain product lists
C) Maintain payment terms
D) Enable business scoping
2. Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.
A) E-mail
B) Linkedln
C) Facebook
D) Twitter
E) Blogs
3. You have selected the Override Territory field on the Accounts overview page. What effect does this have on the territory determination?
A) It removes the account from the territory realignment calculation
B) It removes only accounts with multiple territories from the territory realignment run
C) It aligns the account territory determination with the territory realignment run
D) It remove the employee from the territory realignment calculation
4. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this? (2 correct answers)
A) Assign an e-mail template for approval communication
B) Create a new approval process
C) Create a copy of the default approval process and maintain the copy
D) Define a condition in the approval process
5. You are viewing a 360 overview of the customer in SAP Hybris cloud for customer. Which of the following recent order details are available in this overview for your account? (3 correct answers)
A) Incoive status
B) Sales order ID
C) Bill-to-party ID
D) Credit status
E) Delivery status
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,C,D | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: A,B,E |
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