Salesforce Slack-Dev-201 : Salesforce Certified Slack Developer

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Salesforce Certified Slack Developer Sample Questions:

1. When designing an app for Slack's Enterprise Grid, what consideration is crucial for ensuring the app operates effectively across multiple workspaces?

A) Limit the app's functionality to basic Slack features to ensure compatibility with all workspaces on the Grid
B) Design the app to function identically across all workspaces, disregarding the individual workspace settings and preferences
C) Design the app to function identically across all workspaces, disregarding the individual workspace settings and preferences
D) Focus on extensive customization options for individual users, rather than workspace-level settings

2. You are developing a Slack app that uses OAuth tokens for authentication.
How should these tokens be securely stored to protect user data?

A) Send the tokens to the app administrator's email for safekeeping
B) Store the tokens in an encrypted database with restricted access
C) Embed the tokens in the app's source code for direct integration
D) Store the tokens in a local file on the server for quick and easy access

3. A company wants to develop a Slack app for managing customer support tickets. The app should enable support staff to receive and respond to tickets efficiently.
What workflow should be implemented?

A) Develop a bot that automatically assigns tickets to support staff in a private channel
B) Use direct messages for customers to send support tickets to the support staff
C) Create a public channel where customers can post their support tickets directly
D) Implement an email integration to forward customer emails to a dedicated Slack channel

4. What distinguishes a single workspace app from a distributed app in Slack?

A) Single workspace apps are automatically included in the Slack App Directory, while distributed apps need to go through an approval process
B) A single workspace app can be customized by any user within the workspace, while a distributed app's settings are controlled by workspace admins only
C) A single workspace app is designed to function within one specific workspace, whereas a distributed app can be installed across multiple workspaces
D) Distributed apps can access more advanced Slack API features compared to single workspace

5. How does a published App Directory app differ from a distributed app?

A) Distributed apps offer broader functionality and integrations than those available in the Slack App Directory
B) A published App Directory app has been officially approved by Slack and listed in the Slack App Directory, whereas a distributed app might not be listed
C) A published App Directory app is generally for external communications, while a distributed app is for internal workspace collaboration
D) Published App Directory apps require a subscription fee, while distributed apps are always free

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