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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Policy and Volume Constraints | 13% | - Outbound volume limiting - Tracking periods for policies - Prevent action overexposure |
| Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Next-Best-Action Concepts | 8% | - Define starting population - Contact center value optimization - Always-on outbound fundamentals - One-to-one customer engagement |
| Actions and Treatments | 15% | - Web offer presentation - Outbound action configuration - Define and manage customer actions |
| Channels | 10% | - Real-time containers - Third-party integration - Email offer delivery |
| Decision Strategies | 25% | - Design and build decision strategies - Implement eligibility rules - Use predictive models - Simulate and test strategies |
| AI and Arbitration | 8% | - Action arbitration logic - AI-based prioritization - Business rule prioritization |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?
A) Increase the action value of the Platinum Plus card.
B) Increase the context weight of the Platinum Plus card.
C) Increase the business weight of the Platinum Plus card.
D) Increase the starting propensity of the Platinum Plus card.
2. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
A) Set the action availability to Within a defined time period
B) Set the action availability to Template
C) Set the action availability to Never
D) Set the action availability to Always
3. To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
A) "Data."
B) '' .''
C) No prefix. Use directly the property name.
D) "Customer."
4. U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
A) Add a decision table to a decision strategy and reference it in the scorecard component.
B) Add the risk segmentation rules in the Results tab of the scorecard rule.
C) Add three contact policies that correspond to the three risk segments.
D) Add a decision table to a decision strategy and pass the credit score as the parameter.
5. U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
A) Business levers
B) Context weighting
C) Engagement policies
D) Contact policies
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A,C |


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