CompTIA PD1-001 : CompTIA PDI+ Beta Exam

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CompTIA PDI+ Beta Sample Questions:

1. Which of the following items are stages in the ink dispersion printing process?
(Select TWO).

A) Photoconductor preparation
B) Developing
C) Purging
D) Image application to media
E) Charging

2. During which of the following processes is the latent image applied to the photoconductor?

A) Developing
B) Fusing
C) Writing
D) Transfer

3. A customer calls and says the printer wil not turn on. While talking with the customer on the phone a technician determines that the machines power switch is turned on but no lights are on. Which of the following should the technician have the customer check next?

A) Have the customer check that all the printer doors are closed.
B) Have the customer check the fuses on the machine.
C) Have the customer check the voltage on the power supply.
D) Have the customer check that the power cord is plugged in.

4. A customer has replaced an older printer with a new MFP; however, the features on the new MFP are unavailable to the print users, even though they can stil print. Which of the following steps needs to be taken to make the new features available?

A) Reinstall the old unit; the MFP is not compatible with their system.
B) Update the MFPs firmware to the newest version
C) Reformat the PCs so they can see the new MFP.
D) Install the print driver for the new MFP.

5. Which of the following would be the MOST appropriate response to a client being upset about their device not working at a critical business time?

A) Inform the customer that based on their description of the problem that it will be resolved in a very short time.
B) Apologize for the failure of the device and assure them the device will be operating as soon as possible.
C) Inform the customer there is no way of knowing when the device wil fail or when the device will be repaired.
D) Ask the client to calm down but explain there is no guarantee that the problem wil be solved today.

Solutions: