Microsoft MB2-714 : Microsoft Dynamics CRM 2016 Customer Service

Motivation fades fast when delivery takes days. At Real4test it takes about a minute: pay, check your inbox, and your MB2-714 download is already waiting — your Microsoft Dynamics CRM 2016 Customer Service preparation for 2026 starts tonight.

Microsoft MB2-714 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Microsoft Dynamics CRM 2016 Customer Service
Exam Number:	MB2-714
Passing Score:	700 out of 1000
Real Exam Qty:	40-60
Exam Duration:	120-150
Exam Price:	$165 USD
Related Certifications:	MCSE: Business Applications MCSA: Microsoft Dynamics CRM 2016
Certificate Validity Period:	Retired as of March 31, 2017; no active validity period
Available Languages:	English
Exam Format:	Multiple response, Multiple choice, Case studies
Recommended Training:	Microsoft Official Dynamics CRM 2016 Training Microsoft Virtual Academy
Exam Registration:	Microsoft Learning Exam Page Pearson VUE Registration
Sample Questions:
Exam Way:	Proctored at Pearson VUE test centers or online proctored exam
Pre Condition:	No formal prerequisites; recommended experience working with Microsoft Dynamics CRM 2016
Official Syllabus URL:	https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx

Microsoft MB2-714 Exam Syllabus Topics:

Microsoft MB2-714 Exam FAQ: Read This First

Which domains make up the MB2-714 exam?

The Microsoft Dynamics CRM 2016 Customer Service exam spans 4 domains, and they are not weighted equally. The top areas are Manage Service Scheduling and Interactive Service Hub — 20-25%, Field Service and Service Analysis — 10-15%, Manage Queues, Entitlements, and SLAs — 30-35%. Budget your study hours to match those weights; the full domain list is in the outline section further up this page.

Are there official Microsoft courses for the MB2-714 exam?

Yes. Microsoft officially recommends these training options for the Microsoft Dynamics CRM 2016 Customer Service exam:

• Microsoft Official Dynamics CRM 2016 Training
• Microsoft Virtual Academy

Training builds the foundation — then measure it with the 92 practice questions for the MB2-714 exam from Real4test to see how you perform when the clock is running.

What does passing the MB2-714 exam actually get me?

The MB2-714 exam is Microsoft's official certification test, and passing it earns the Microsoft Specialist: Dynamics CRM 2016 Customer Service credential at the Specialist level. In career terms, it is verified proof of skill — the kind that moves you up the shortlist when your company works with Microsoft technologies, or when you apply to one that does. The same track also includes MCSA: Microsoft Dynamics CRM 2016, MCSE: Business Applications, so this exam can anchor a longer certification plan.

What is the MB2-714 passing score, and how much is the exam fee?

You pass the Microsoft Dynamics CRM 2016 Customer Service exam at 700 out of 1000, and each attempt costs $165 USD — fail, and that fee is due again in full for the retake. Treat mock exams as insurance: keep practicing with Real4test until your scores sit comfortably above 700 out of 1000 twice in a row, then schedule the real MB2-714 exam.

Can I check your MB2-714 questions before buying?

Please do. Real4test offers a free demo download for the Microsoft Dynamics CRM 2016 Customer Service exam — grab it from the product page or leave your email and we will send it over. Purchases come with 365 days of free updates; after that year, extending the update service costs 50% of the original price in your member zone.

How many questions are in the MB2-714 exam and how long does it run?

The Microsoft Dynamics CRM 2016 Customer Service exam packs 40-60 questions into 120-150. That ratio leaves almost no room for stalling, so time management is a trained skill, not luck. Our suggestion: rehearse full-length timed sessions in the Real4test engine, learn to park a question and return later, and walk into the MB2-714 exam with a pacing plan already rehearsed.

What are the eligibility requirements for the MB2-714 exam?

No formal prerequisites; recommended experience working with Microsoft Dynamics CRM 2016 Since Microsoft revises these rules from time to time, confirm the current prerequisites on the official exam page (https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx) before booking your Microsoft Dynamics CRM 2016 Customer Service exam.

What if I fail — and how fast is delivery?

Delivery is effectively instant: your MB2-714 download link is emailed within one minute of payment, with no cap on how many computers you install it on. If the email has not shown up within 2 hours, check spam and contact our 7x24 support — we reply quickly and resend immediately. If you fail the Microsoft Dynamics CRM 2016 Customer Service exam itself, the refund policy applies when you took the corresponding exam within 60 days of purchase: submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam, and the refund is processed within 7 days. Not covered: attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders — and the candidate name must match the payer name. Prefer material over money? Exchange for two free exam products of equal value and keep the update service on your original purchase.

Where can I register for the Microsoft Dynamics CRM 2016 Customer Service exam?

Use Microsoft's official registration channels:

• Microsoft Learning Exam Page
• Pearson VUE Registration

The exam is offered as Proctored at Pearson VUE test centers or online proctored exam — choose the format that fits your situation when you schedule.

Microsoft Dynamics CRM 2016 Customer Service Sample Questions:

Question #1
You have a Dynamics CRM organization.
You need to gather customer data by using several surveys. The solution must use out-of-the box functionality.
What are three methods that you can use to distribute the surveys? Each correct answer presents a complete solution.

A. surveys published as web apps
B. anonymous surveys made available through a URL
C. surveys published to websites wrapped in iFrames
D. customer-specific surveys shared by sending invitations by email
E. surveys published as mobile apps

Question #2
Your company has a Dynamics CRM organization that uses FieldOne.
A customer calls your company s Help Desk to report a failed device. The Help Desk technician creates a case in CRM.
You need to deploy a technician to resolve the issue.
What should you do first?

A. Resolve the case.
B. Convert the case to a work order.
C. Launch the Schedule Assistant.
D. Notify the technician to verify his job queue.

Question #3
You have an equipment resource for a forklift.
Several scheduling activities are configured to use the forklift.
The forklift breaks down and is sent for repairs.
You set the work hours for the forklift to unavailable.
You need to identify what will occur to the scheduling activities that require the forklift.
What should you identify?

A. The scheduling activities will be deactivated.
B. The scheduling activities will be added to a queue.
C. The scheduling activities will be scheduled automatically for the next available time.
D. The scheduling activities will continue as scheduled .

Question #4
Your team uses the Dynamics CRM knowledge base You do not use the interactive service hub.
You need to search for an article in the knowledge base.
From which two types of records can you search for the article? Each correct answer presents a complete solution.

A. Phone call
B. Email
C. Case
D. Queue Item

Question #5
You have a Dynamics CRM organization that has Unified Service Desk implemented.
The system administrator recently made several configuration changes to Unified Service Desk from within CRM.
Users report that they fail to see any of the changes in the Unified Service Desk client. The changes are visible from CRM.
You need to ensure that the changes are visible from the Unified Service Desk client.
What should you do?

A. Restart the Unified Service Desk client.
B. Publish the changes in CRM.
C. Reload CRM in the browser.
D. Export and import the changes.

Solutions: