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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Topic 2: Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Set up operating hours and availability |
| Topic 3: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Topic 4: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 5: Managing Resources | 16% | - Understand license types and deployment - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types - Configure service territories and membership |
| Topic 6: Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
| Topic 7: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Topic 8: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
Salesforce Certified Field Service Consultant Sample Questions:
Question 1
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?
A. Create a work order hierarchy with each installed product as a child work order.
B. Create an asset hierarchy with each installed product as a child asset in the hierarchy.
C. Create a work order with a work order line item for eachinstalled product.
D. Create a work order for each installed product and a work order dependency to assign to the same resource.
Question 2
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)
A. Products Required for Work Orders
B. Products Required for Service Resources
C. ProductsRequired for Service Appointments
D. Products Required for Work Order Line Items
Question 3
An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?
A. Create two serviceresource and assign them to the employee
B. Create one service resource and assign the relevant permission set license
C. Create one service resource and assign the technician and dispatcher role
D. Create two skills records and assign them to service resources record
Question 4
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
A. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
Question 5
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
A. Check 'Keep TheseAppointments Scheduled'.
B. Include a Match Fields work rule.
C. Assign a high efficiency score.
D. Link rules to Relevance Groups.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,D | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: B |
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