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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Evaluate test results and confirm solution meets requirements - Support development teams with clarification - Document lessons learned and feedback |
| User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Write clear, testable acceptance criteria - Define components of a well-formed user story |
| Business Process Mapping and Optimization | 12% | - Validate process designs with stakeholders - Map existing business processes - Identify improvement opportunities - Design optimized processes aligned with Salesforce |
| Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships |
| Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements |
| Customer Discovery | 17% | - Identify business goals, strategies, and challenges - Understand role of Business Analyst in implementation lifecycle - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities - Assess current state of Salesforce usage |
Salesforce Certified Business Analyst Sample Questions:
1. The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.
What is the most efficient process for the BA to track the changes they are committing?
A) DevOps
B) Metadata backups
C) Agile planning
2. The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?
A) Journey Mapping
B) User Acceptance testing
C) Requirements Gathering
3. The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?
A) Business analysis plan
B) User story
C) Use case
4. The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?
A) The definition of done of the user story
B) The who, what, and why of the user story
C) The acceptance criteria of the user story
5. Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.
Which process should the BA follow to draft and finalize the requirements?
A) 1. Review information from the2. Ask clarifying questions.3. Draft requirements.4. Refine and confirm requirements.5. Prioritize which requirements will be included in the minimum viable product.
B) 1. Review information from the discovery.2. Draft requirements.3. Ask clarifying questions.4. Draft user stories.5. Share user stories with the technical team so they can begin building.
C) 1. Review information from the discovery.2. Ask clarifying questions.3. Draft requirements.4. Share requirements with the technical so they can begin building.5. Create user acceptance criteria and test cases.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
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