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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Multi-Agent Interoperability | 5% | - Agent-to-agent communication - Model Context Protocol (MCP) - Agent API usage scenarios |
| Topic 2: AI Agents | 35% | - Deterministic controls: filters and variables - Agent types: Service, Sales, Employee - Topics and actions configuration - Channel integration: digital experience, email, Slack - Agent architecture and reasoning engine - Agent User security and permissions |
| Topic 3: Prompt Engineering | 20% | - Prompt template creation: field generation, flex types - Prompt Builder usage and use cases - Prompt management and user roles - Grounding techniques and best practices |
| Topic 4: Development Lifecycle | 15% | - Testing agents in Testing Center - Version control and maintenance - Deployment: sandbox to production - Monitoring, adoption and optimization |
| Topic 5: Data Cloud for Agentforce | 20% | - Agentforce Data Library types - Improving response accuracy with data grounding - Unstructured data processing: chunking, indexing - Retrievers and search types: keyword, vector, hybrid |
Salesforce Certified Agentforce Specialist Sample Questions:
1. An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?
A) Create a flow to retrieve the opportunity information.
B) Select the latest Opportunities related list as a merge field.
C) Select the Account Opportunity object as a resource when creating the prompt template.
2. An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should the Agentforce Specialist recommend to achieve this use case?
A) Deploy UC's own custom foundational model on this data first.
B) Fine-Tune the standard foundational model due to the complexity of the data.
C) Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.
3. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?
A) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
B) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
C) The Agentforce Service Agent user is not assigned the correct Agent Type License.
4. Universal Containers (UC) wants to assess Salesforce's generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service.
- No data is used for LLM training or product improvements by third-
party LLMs.
- No data is retained outside of UC's Salesforce org.
- The data sent cannot be accessed by the LLM provider.
Which property of the Einstein Trust Layer should the Agentforce Specialist highlight to UC that addresses these requirements?
A) Data Masking
B) Prompt Defense
C) Zero-Data Retention Policy
5. Cloud Kicks (CK) is launching a new partner portal on Experience Cloud, CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified.
The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?
A) Commerce Agent
B) Service Agent
C) Sales Agent
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
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