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Microsoft 70-404 : TS: System Center Service Manager 2010, Configuring (available in 2010)

70-404

Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Aug 01, 2026

Q & A: 165 Questions and Answers

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Configuration Management Database (CMDB)- Service asset and configuration items
  • 1. CI classes and relationships
    • 2. Discovery and synchronization
      Reporting and Data Warehouse- Reporting configuration
      • 1. Standard and custom reports
        • 2. SSRS integration
          Service Desk and Incident Management- Incident management workflow
          • 1. Incident lifecycle configuration
            • 2. Work item templates and queues
              - Problem management
              • 1. Root cause analysis processes
                • 2. Problem record handling
                  Security and Access Control- User roles and permissions
                  • 1. Role-based access control (RBAC)
                    • 2. Active Directory integration
                      Deploying and Configuring System Center Service Manager- Management packs configuration
                      • 1. Service Manager data warehouse integration
                        • 2. Importing and customizing management packs
                          - Installation and initial configuration
                          • 1. Service Manager management server setup
                            • 2. Prerequisites and system requirements
                              Service Catalog and Request Fulfillment- Service offerings
                              • 1. Service request workflows
                                • 2. Request offerings configuration

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