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Cisco 640-461 : Introducing Cisco Voice and Unified Communications Administration

640-461

Exam Code: 640-461

Exam Name: Introducing Cisco Voice and Unified Communications Administration

Updated: Aug 04, 2026

Q & A: 300 Questions and Answers

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Cisco 640-461 Exam Syllabus Topics:

SectionObjectives
Voicemail and Unified Messaging- Cisco Unity Connection integration
  • 1. Voicemail configuration and call handlers
    • 2. Message routing and integration with CUCM
      Dial Plan and Call Control- Call routing logic
      • 1. Numbering plan design
        • 2. Route patterns and translation patterns
          Cisco Unified Communications Fundamentals- VoIP concepts and architecture
          • 1. Voice codecs and bandwidth considerations
            • 2. IP telephony basics and signaling concepts (SIP, H.323, SCCP)
              Voice Gateways and Protocol Integration- PSTN connectivity
              • 1. Gateway configuration basics
                • 2. SIP and H.323 integration concepts
                  Voice Quality and Troubleshooting- QoS and performance considerations
                  • 1. Latency, jitter, and packet loss impact on voice
                    • 2. Basic troubleshooting tools and methods
                      Cisco Unified Communications Manager (CUCM)- CUCM deployment and administration
                      • 1. Device configuration and endpoint management
                        • 2. Call routing and dial plan configuration

                          Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

                          1. An end user is unable to log in to a voice-mail box. Which submenu does the administrator select to reset the user credentials?

                          A) mailbox
                          B) password settings
                          C) custom recordings
                          D) change password
                          E) user settings


                          2. Which service is responsible for generating reports in Cisco Unity Connection?

                          A) Cisco DirSync
                          B) Connection Server Role Manager
                          C) Connection Mailbox Sync
                          D) Connection Reports Data Harvester


                          3. When you reset an IP phone via the Cisco Unified Communications Manager Administration page, which method briefly shuts down a registered phone and brings it back up?

                          A) shut and no shut
                          B) shutdown
                          C) restart
                          D) drop
                          E) reset


                          4. Which standard protocol is utilized for signaling between the Cisco Unified Communications Manager Express router and the Cisco Unity Express module?

                          A) HTEMS
                          B) SCCP
                          C) XCP
                          D) SIP


                          5. When you attempt to add a phone to the Cisco Unified Communications Manager Express using the GUI interface, the error "No New Phone to Add" appears. Which command is causing the error?

                          A) sip-ua no auto-reg-ephone
                          B) stcapp ccm-group 1
                          C) no service ephone-reg
                          D) no auto-reg-ephone


                          Solutions:

                          Question # 1
                          Answer: D
                          Question # 2
                          Answer: D
                          Question # 3
                          Answer: C
                          Question # 4
                          Answer: D
                          Question # 5
                          Answer: D

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