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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Configuration | 35% | - Voicemail, messaging, and unified communications - Avaya IP Office system deployment - User configuration, dial plan, and routing - Licensing, feature activation, and system setup |
| Topic 2: Infrastructure & Requirements Gathering | 25% | - Application integration and capacity planning - Customer business and productivity requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and readiness |
| Topic 3: Network & Telephony Integration | 20% | - Security and access control - SIP trunking and PSTN connectivity - LAN/WAN connectivity and QoS |
| Topic 4: Maintenance, Troubleshooting & Support | 20% | - System monitoring and routine maintenance - Backup, restore, and software updates - Fault isolation and issue resolution |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question 1
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
A. ACD via VM Pro Campaign Manager and a campaign database
B. ICR with account codes and CDR-enabled for billing.
C. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D. ACD to distributed Hunt Groups and one-X Portal Call Accounting
Question 2
A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
A. system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
B. system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
C. system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
D. system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
Question 3
The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
A. Database Action
B. Miscellaneous Action
C. Condition Action
D. Configuration Action
Question 4
The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?
A. An IP400 Rack Mounting Kit
B. An Uninterruptable Power Supply
C. Yellow 2 meter interconnect cables
D. A Standard 19" Rack
Question 5
In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
A. Log on
B. Advanced
C. General
D. Dependencies
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: A |
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