Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three statements are true about building Digital Customer Service (DCS) applications?

A) DCS application can be embedded in other sites.
B) Only one version of a DCS application can be active in production at any time.
C) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
D) Many DCS applications can be active in production at the same time.

2. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
B) Milestones are actions on a service request (SR) that must be completed by a specific time.
C) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
D) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E) Milestones are commitments to handle SRs within certain timelines.

3. In which three situations can default coverage be applied?

A) to a specific customer account
B) globally, to all service requests that do not have any other coverage
C) for a specific SR category
D) for a specific period of time
E) for a specific SR status

4. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
B) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
C) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
D) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
E) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
F) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

5. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add product ID(s) to the database component.
B) Add the Product object to your DCS application.
C) Configure products groups and product items in Engagement Cloud.
D) Add images as the product image will not be pulled from Engagement Cloud.

Solutions: