Oracle 1Z0-1064-21 : Oracle B2B Service 2021 Implementation Essentials

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question 1

Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

A. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
C. TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

Question 2

Which three types of data are included in the interaction associatedwith a normal call flow?

A. Contact name
B. Agent name
C. Service Request create date
D. Start time of the call
E. Channel

Question 3

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Category, Severity
B. Title
C. Title, Status
D. Title, Category, Severity, Status
E. Title, Status, Problem Description

Question 4

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.

Question 5

To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Multiple users cannot use your sandbox at the same time.
B. Your changes are isolated and do not impact other users' configuration environments or the production environment.
C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
D. You can set a second sandbox as Activeat the same time in order to begin working on another new object.

Solutions: